What Should We Do to Improve After Sale Service

Topics: Customer service, Marketing, Good Pages: 2 (393 words) Published: May 20, 2012
Enterprise culture is the driving force to develop. Talent, technology, and management decide all. Since the foundation, Hongxing Company has paid much attention on the establishment of company culture, now the company has formed special company culture, and this culture has promote the rapid development of Hongxing company. So what should we do to improve the quality of after-sale service? 1. Improve the overall quality of after-sales service staff; make a comprehensive and systematic training to the entire sales departments. First, make systematic, standardized service standards; second, make professional ball mill skills training and customer satisfaction training to technical staff and maintenance staff. 2. Supply high quality product, make service quality and product quality double assurance. Qualified product is the basic requirements of the customers and also the postulate to satisfy customer. If a company is able to supply long-term high quality product, it somehow create an invisible brand, increase customer reliability and services satisfaction, promoting its own brand image. 3. Do regular return visit, build service and customer satisfaction files. To do a return visit to the customer regularly, understand the psychological needs of the customers, listen to their suggestions, do a good job record, and build customer profiles, that can create new business opportunities and at the same time point out a new development direction or provide a favorable basis for the overall development direction and long-term strategic objectives. 4. Simplifies feedback process, rapidly feedback customer information. To do this, sales staff must put himself in the customer perspective to consider the feedback process, simplify the tedious, cumbersome process and steps. Cultivate a vigorous and resolute, high-efficient service style. In summary, improving after-sales service has a significant role in promoting enterprises development. Hongxing machine will continually...
Continue Reading

Please join StudyMode to read the full document

You May Also Find These Documents Helpful

  • What Should We Do? Essay
  • The After-Sales Service Process Essay
  • What we should do with juvenile delinquents Essay
  • What Do We Do With Howard Essay
  • What Do We Do with Howard? Essay
  • Altruism And Why We Do What We Do Essay
  • what i should do Essay
  • Essay about What should Betty do?

Become a StudyMode Member

Sign Up - It's Free