Weaknesses: Customer Service Representative

Topics: Customer service, 2007 singles, Post-it note Pages: 1 (662 words) Published: October 22, 2014

If there's one thing I've learned in my career as a customer service representative, it's that there are always more things I can learn. I vowed long ago to never stop bettering and improving myself. I assure you that I could work on it a lifetime and still just end up mediocre. One of the best methods I've found for self-improvement is taking some time each year to assess my weaknesses and come up with a plan to correct them. To help me remember, I do it each year around my birthday. I usually do this exercise the day before. No one wants to spend time pondering their flaws on their special day. This way, I get it all out of the way and then spend the next day thinking about more positive things like whether or not I'm going to eat ice cream with my birthday cake. It was just a few weeks ago that I examined my current weaknesses. The first is that I don't deal well with distractions. In my role as a customer service representative, a large part of my day is consumed by answering the phone and talking, often at length, with our customers. The unfortunate part of this is that it takes me entirely too long after the end of the call to remember what I was doing before I took it. As a result, I've started using sticky notes to remind myself. If I'm typing an email or document, I quickly stick a note to the screen before answering the phone. That way, even if the screensaver kicks in before I'm done with my call, I'll still have the bright pink square to point me to where I left off. The same goes for printed materials. If I'm reading a report when the phone rings, I place a sticky note after the last sentence I read so that I can easily pick up where I left off. The second weakness I identified is my inability to delegate. Being the control freak that I am, I often hesitate to hand off subtasks in a project because I honestly don't trust others to do the job as well as I would. What I've pointed out to myself is that, because I'm spending so much time on the more...
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