THEORIES OF COMMUNICATION
(WITHIN A HEALTH AND SOCIAL
Health and Social care
IN THESE SLIDE I WILL BE..
• Explaining the 3 theory's of communication
•Explaining the pros and cons of each theory
•Using a health and social care setting to set a scenario
Dr.Bruce Wayne Tuckman developed the theory known as ‘Tuckman’s theory’ in 1965. It is the explanation of the stages of group development people go though.
The theory is explained in 4 stages, Forming, Storming, Norming and Performing. FORMING;
Sitting together and establishing roles to create ideas. The leader will be required to answer a lot of questions about other ideas so its vital they are selected right.
They struggle for positions, they challenge each other. Cliques form and there may be power struggles.
They start to establish agreement and begin to respond to the leader. Roles are clear and accepted. Big decisions are made by group agreement. Smaller decisions are delegated.
They know what they are expected to do. They have shared visions and able to stand on their own two feet but they look after each other also.
THE PROS AND CONS OF
• Value - It shows how the group works together.
• Bond - Explains how people bond as a group.
• Trust - Shows the stages of how people build trust when working together.
• Helps social skills/ interaction.
• Helps you understand peoples opinion.
• Respect - Helps people understand that you have to.
• It takes time to talk in groups, its not always possible to have this time length in certain situations within health and social care settings. • Roles/ responsibilities - Sometimes the roles aren't accepted and people continue to challenge their role throughout the tasks. • They all have to agree, and sometimes there are conflict of opinion and it doesn’t explain what happens if this occurs.
• Confidence - Some people may not speak up so get stuck in a role they arn’t comfortable in.
• It is based on the fact that nobody knows anyone, this wont always happen which means stages will be skipped and doesn’t explain what would happen if not all stages happen.
IN A HEALTH AND SOCIAL
ENVIRONMENT- A CARE HOME
When the team works together they would, in theory, go thought the steps to find a group leader. This person would be responsible for delegating roles, such as getting the service users fed and make sure their happy. This position, as the others would, would be fought for. Sorting out all the roles creates power struggles as some people want to be they higher authority but sometimes they arn’t suited. After they have sorted out their positions they will form group to help each other get the task done at the highest standard. For example if the leader gave someone a task of assisting a service used to the toilet, they may have certain person in the same role as them they would ask for help for things such as opening doors or helping the service user stand up.
• Gerald Egan developed the theory of Soler, it is a acronym to describe the components of communication.
• The main idea is to be assertive.
• S: Sit at an angle, attentively - You appear more open and ready to listen, and interested in what they have to say.
• O: Open posture - If you are too formal(sat straight) then people wont be as comfortable around you and will not elaborate on their concerns.
• L: Leaning forward - You can then talk quieter about more person things especially in open environments. Furthermore, it allows you to concentrate on the conversation especially if there are many of distractions.
• E: Eye contact - varied not just staring: shows services users that you are paying attention, but don’t look directly, this can be...
Please join StudyMode to read the full document