The benefits of good customer service

Topics: Customer, Customer service, Good Pages: 1 (381 words) Published: February 27, 2015
The benefits of good customer service
Benefits to the customer:
When businesses evaluate and monitor their business they can immediately locate improvements to make, and so the benefits to doing so would be the following; Customers would be satisfied and eventually become regulars, and so this will ensure the survival of the business. Satisfied customers will recommend to others and so more customers start buying. By improving customers will also become proud to use the company’s brand and enjoy doing business with the organisation. Listening to what the customers want or their ideas will ensure they’re happiness and loyalty to the store therefore an increase in customers. Customer feedback will allow the organisation to deal with the needs of the customers and allow them to continue shopping happily. Benefits to the business:

Every company aims to be best, and to increase their profits. To do so, evaluating and monitoring their own stores is a crucial requirement to maintaining their business. There are of course many benefits to doing so, not only to the customers but especially to the business, for instance; Improving will increase store shares, making the company more prosperous. Also doing so will ensure the company has a good reputation and will lead to being known worldwide as a good business. There’s also the fact that doing so will beat the competition out there and create new customers from buying. Improving will of course lower complaints and so the company will be less likely to have angry customers that are motivated to sue. Having a good reputation will lead to trust, especially when taking out a loan from the banks. Benefits to the employees:

Employees are a huge part of businesses, they manage most things and the businesses usually depend on them. Having miserable staff will lead to negativity and a downfall in profit from unhappy customers. To meet the needs of the employees, monitoring their problems and finding solutions is a must. Doing...
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