Service Request Sr-Kf-013 Paper

Topics: Net present value, Customer, Customer service Pages: 4 (1136 words) Published: May 8, 2011
Service Request SR-kf-013 Paper
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Frequent Shopper Program
The electronic commerce components of the Frequent Shopper Program are aspects of the Sales and Marketing Department’s strategic objectives to increase the loyalty and profitability of its consumers. Under this program, customer shopping trends are identified and rewarded. This in turn can support the objectives providing an inventory selection of specialty foods that their customers’ desire increasing the favorable of repeat shoppers to the Kudler name.

In order for the program to be effective, customers are given a swipe card that contains their information in a bar-code format. The swipe card enables Kudler stores to electronically record the frequency of purchases made by the consumer refiguring the points accumulated during time of checkout. The point system can be explained as so for every one dollar spent with the store one point is accumulated for that transaction. The existing information technology (IT) database the company utilizes is identified as a “customer table” that has each customer’s mailing information regarding the demographics for birthdays and anniversaries. This will need to be revamped to include the points accrued per capita for Frequent Shopper’s cumulative transactions. When the frequent shopper has accumulated the specified range of points determined by Kudler, the reward(s) of their choosing can be redeemed at the nearest store location. The IT department is solely responsible for the e-commerce (EC) expansion of the website that needs to include the customers’ purchases. Implementing the development of this expansion will require the installation of any hardware or software required for the integration process of the program.

Security, Ethical, and Legal Considerations
Security considerations that need to be addressed are the use of...
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