Report on Customer Service in Telecom Sector

Topics: Customer service, Service, Mobile phone Pages: 34 (6351 words) Published: June 18, 2011
Report On
Customer Service in Telecom Sector
(A case study on Banglalink)

Course code: BUS 214
Course Title: Business Communication

Submitted to
Mr. Tanvir Ahmad Torophder
Course Instructor

Submitted by
Group Name: The LEGENDS of BBA
|Name |ID |Md. Ahadujjamanrony 1001010131 |Faglul Karim Raihan 1001010142 |Abdul Aziz 1001010127 |Shafkath Tazwar Zaman 1001010139 |Md. Mowdudur Rahman 1001010122 |Munna Banik 1001010149

Sec-C, 24th batch
Department of Business Administration
Leading University, Sylhet
Date of Submission: May 5, 2011

May 5, 2011

The course teacher
Business Communication
Leading University, Sylhet

Subject: Submission of Report

Dear Sir.

It is an enormous pleasure to submit our report titled “Customer Service in telecommunication: A Study on Banglalink’ assigned as a requirement of our course related.

In preparing this report we have acquired many knowledge about Customer service of Banglalink and other telecom company. We have tried our best to furnish the report with relevant data, which we had to collect from employees of Banglalink and their customer. We hope this report will help the telecom sector specially Banglalink to gather some insights on the windows to do further studies in this aspect.

I would like to convey our tributes to you and thank you for giving us the opportunity to work on this topic. Your queries in this aspect will highly be expected.

Please find enclosed here with a copy of questionnaire.

Thank you

Sincerely yours

Faglul Karim Raihan Ahadujjaman Rony ID: 1001010142 ID: 1001010131

Abdul Aziz Shafkath Tazwar Zaman ID: 1001010127 ID: 1001010139

Md. Mowdudur Rahman Munna Banik ID: 1001010122 ID: 1001010149

Table of Contents
|Chapter |Name |Page No. | | |Executive Summary |viii | |One |Introduction |08-14 | | |1.1 Origin of the Report |09 | | |1.2 Background of the study |09 | | |1.3 Objectives of the study |09 | | |1.4 Scope |010 | | |1.5 Limitations |010 | | |1.6 Literature Review |10-11 | | |1.7 Methodology...
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