Reaerch Project on Customer Satisfaction of Securities

Topics: Customer relationship management, Stock exchange, Stock market Pages: 42 (5741 words) Published: July 28, 2013
A
PROJECT REPORT
ON

“ TO STUDY CUSTOMER SATISFACTION LEVEL FOR RELIGARE SECURITIES’’ (of EXISTING CUSTOMER)

FOR
RELIGARE SECURITIES LIMITED

SUBMITTED TO

UNIVERSITY OF PUNE

IN PARTIAL FULFILLMENT OF TWO YEARS FULL TIME
MASTERS DEGREE IN BUSINESS ADMINISTRATION (MBA)

UNDER THE GUIDENCE OF

PROF.--- RIJWAN SHAIKH

SUBMITTED BY

SHAIKH MAJID (BATCH – 2009-2011)

Al - Ameen Educational & Medical Foundation's
COLLEGE OF ENGINEERING & MANAGEMENT STUDIES,
KOREGAON BHIMA ( MBA )

ACKNOWLEDGEMENT

I would like to express my Acknowledgement to those people, without whose contribution, Support and guidance this Report would not have seen the light of the day. Notable among them are Mr. Shreyas Barbare (Relationship manager ) who was my Project Guide and who helped me in a lot.

I am also thankful to all other employees of Religare who guide me during my Project.

I am thankful and would like to express my Gratitude to the Honorable CHAIRMAN : Mr NASIR SHAIKH & Prof: SHAIKH RIJWAN and the entire Institute for giving me a Platform to have this wonderful opportunity and being able to get a glimpse of the Corporate Word

With Regards,

SHAIKH MAJID

CONTENTS
|SR NO. |TOPIC |PAGE NO | |1 | EXECUTIVE SUMMARY |4 | |2 | OBJECTIVE & SCOPE |6 | |3 | COMPANY PROFILE |9 | |4 |PRODUCT PROFILE |25 | | |EQUITY TRAIDING | | | |COMMODITY TRAIDING | | | |DEMAT ACCOUNT | | |5 | THEOROTICAL BAGROUND |33 | |6 | REASERCH METHODOLOGY |45 | |8 | DATA ANALYSIS & INTERPRETATION |56 | |9 | FINDINGS |71 | |10 | LIMITATIONS |73 | |11 | CONCLUSION |75 | |12 | RECOMMENDATIONS |77 | |13 | BIBLIOGRAPHY...
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