Ncfe Level 2 Customer Services

Topics: Customer service, Sales, Customer Pages: 30 (7053 words) Published: July 12, 2013
Unit 1 Assessment

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Please note that this Assessment document has 13 pages and is made up of 5 Sections.


Ping Europe Golf – Commercial Organisation.

A Sport company specialising in custom fit golf clubs and accessories. All products are made to order in the Ping factory.

There are 3 head quarters, Phoenix America, Europe and Japan, these 3 head quarters hold the 3 Ping Factories based where golf clubs are made for all over the world.

Customer service and Custom Fitting is a major part of the business.

Section 1 – Understand the factors that affect an organisation and the customer service role

1. Complete the table below with a description of the products and services for at least two commercial organisations, public organisations and third sector organisations.

Please ensure you provide a description for each organisation, rather than a list.

|Organisation type |Name of organisation |Description of products and services | |Commercial |Ping Europe |Ping Europe specialises in Custom made golf clubs and golfing | |organisation | |accessories such as golf bags and headwear. Ping do not sell direct| | | |to the public or online they only sell through official ping | | | |account holders, who then place the order for the customer through | | | |customer services or there Ping sales rep. | | | |There are a wide range of products to suit every individual person | | | |of any handicap from amateurs to professionals. They Specialise in | | | |custom fitting at the Ping Fitting Centre located at Gainsborough | | | |golf club, where customers can come and try out Ping products, | | | |while been analysed by a Ping Specialist Fitter and the software of| | | |N-Flight technology which follows the balls characteristics. Also | | | |Demo Days are held all over the country at different golf clubs and| | | |events to attract a variety of new customers, where Ping sales reps| | | |custom fit golfers to insure the customer gets the right club for | | | |their game. Ping only sells Brand new golf clubs but do alter, | | | |adjust and repair older clubs at the repair centre when this is | | |...
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