Technology has left its magical touch everywhere. Business organizations are not out of that magical touch. Organization development and technology are very closely related. Every organization leverages technology to support their overall strategy. Different organizations are using technology to a various extent. By using technology, organizations have become more efficient than organizations before them. Technology allows the organization to achieve their goals. Technological developments enable productivity allowing reorganization of organizational structure, activities and culture. In return, it greatly improves the effectiveness of the organization. However, for this to last and stay a reality, the use of technology should be leveraged at its fullest extent to maximize results. Indeed, the rise in productivity could be a result of organizations having the ability to grasp, appreciate and absorb current technological advances into their structure, creation and culture. Efficient business processes enable business ventures to save money and time. To hold market share, organizations also try to incorporate the latest technologies as much as possible. Organizations should continue to strive to use modern systems that are concurrent with the latest technological advancement. Therefore, regulating modern systems confirms that organizations consistently use up-to-date technological systems to improve business procedures, as well as ensures that those systems and procedures are consistent within the entire organization. If productivity increases, it will be a result of an increase in the efficiency of the business process and decrease in expense which is the indication of an increase in overall income. The scope of technology that a corporation can adopt is immense; starting from buying a personal laptop with an application program, to investment within the latest progressive computer-aided production machinery. No matter the quality of the system or the dimensions of the organization, one factor is for certain - the incorporation of technology or information systems can result in change. Implementation of technological systems will act as a catalyst for change. Literature review
Technological use has been widely recognized now. It is very important for an organization’s survival and growth. Among the use of different types of technology it has been seen that the use of Information Technology (IT) is more frequent. According to Crichton & Edgar (1995), in dealing with the market complexity IT helps an organization to a great extent (Farhanghi, Abbaspour & Ghassemi, 2013). For instance, it has become difficult to run a business in the hotel industry without the help of IT. In the past, the check-in process at a hotel was manual, but now the check-in is performed with the use of software programs. The use of software has made the check-in process easy and time efficient. To evaluate the performance of the employees, hotel businesses are using different software programs such as Small Improvements, TribeHr or HRM Direcct With the help of IT, organizations are able to offer better product offering. Many organizations offer customized products or services to their customers and it is possible only because of technology. Customization in the banking sector can be the best example of customized service offerings. Citibank improved its Internet site in 2002 to provide easy navigation and access for customers, which is the adoption of latest technology in their organization (Mininni, n.d.). This adoption allows the customers of Citibank to set up a customized home page catered to their individual needs and preferences. On the home page, customers can keep the content in a layout that work in the best way for them. Technology plays a vital role in shaping organizational structure. Whisler (1970) argued that increasing vertical information results in centralization of information, and IT impacts the structure of the...
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