Flower of Services

Topics: Good, Customer service, Hospitality Pages: 3 (757 words) Published: October 6, 2010
1) Information
Customers of the workshop often require information about how to get the service. The elements are:
Directions to service site
The workshop is well-known among Dungun’s population because the workshop started their business since 1983. Other than that, the workshop’s location is strategic so that it will make ease to the customer to go there. The regular customer of the workshop will be advocate person and they will tell to their friends and family about the location of the workshop.  Schedule or service hours

The workshop started their business at 9.00A.M until 7.00P.M from Saturday until Thursday. They also extend their operation time if the customers want to get their car immediately. During festive season and school holiday, the workshop will also extend their operation time in order to make sure the customers satisfied with their services.  Prices

The price that offered by the workshop are reasonable except for tires because they provide the best quality of tires. The prices of the tires also depend on the type, size and quality of the tires itself. The prices of other services are reasonable and similar to other workshop.  Conditions of sale

This workshop always gets the customer because of their well-known name so they do not have to do heavy promotion to gain the profit. The workshop always gets the demand for the service during peak-time especially during festive season and school holiday.  Usage instructions

The workshop also provides the instruction to their customer on how to take care of their car especially tires and others. The customers also can go to the workshop during business hour to get the consultation.

2) Order Taking
The customers can easily know when they are available to get the service from the workshop. The customer also can make sure that service is run smooth and fast according to their plan. The elements are:

Order entry
The customer can make an appointment before come to the workshop to...
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