Customer Services

Topics: Customer service, Employment, Customer Pages: 17 (3740 words) Published: March 7, 2013

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Please note that this Assessment document has 12 pages and is made up of 5 Sections.

Name: Pat Williamson

Section 1 – Understand the factors that affect an organisation and the customer service role

1. Complete the table below with a description of the products and services for at least two commercial organisations, public organisations and third sector organisations.

Please ensure you provide a description for each organisation, rather than a list.

|Organisation type |Name of organisation |Description of products and services | |Commercial |MITIE Cleaning |MITIE provide a cleaning service, waste disposal services, Ladies | |organisation | |hygiene service included in the service is Rick Assessment, COSSH, | | | |Accident reporting | | | | | |Commercial |Asda |Provide services to the general public ie delivery service they | |organisation | |provide access to frozen food tined goods and Electrical items. | | | |They also have IT security and cleaning. | | | | | |Public |Hendal Lane Primary school |Provide teaching to children aged between 4 and 11. They also | |organisation | |provide after school clubs breakfast club and Parental guidance if | | | |required. | | | | | |Public |Pinderfields Hospital |Provides care for sick people the elderly and children for all | |organisation | |ages. The hospital has cleaning IT risk assessment Children’s | | | |welfare and outpatient care | | | | | | | | |

1. Continued.

|Organisation type |Name of organisation |Description of products and services | |Third sector |RSPCA |Provides care for rescued animals that have been miss treated or | |organisation |...
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