Customer Service Standards and Conditions:.

Topics: Customer service, Sales, Service system Pages: 9 (2663 words) Published: March 29, 2013
Customer service standards and conditions:.

Right to Be Informed

I consider buying from you the right information to help you make the right decisions about the products and the customer must supply. If you sell the wrong product or it is deliberately false information to the customer, he may bring an action for fraud or scams. Court, if successful, may have to pay compensation. Common law tort, warranty, and the wrong of fraud, deceit, breach protect customers. In addition, the federal Fair Packaging and Labeling Act (1966) and materials, including the amount of all packets with the original tags stipulates the basic facts.

Right to Be Heard

The customer complained to speak, request a return or she feels cheated, or if you need to return the defective product is entitled to receive a replacement product. Local and state governments and the federal government to help resolve such disputes have established agencies. If a customer files a lawsuit against you and wins, he may be entitled to collect the amount of three times the damage.

Security Rights

Your customers, goods and services that are harmful to their health is protected. Customers buy from you with any product, what his overall health damage or injury must be caused. Since 1972, when the U.S. government established this right, the Consumer Product Safety Commission (CPSC) product recall, in severe cases, this type of performance standards, product tasting and warning labels, and criteria such as immediate notification of defective goods has controlled through the thousands of commercial products.

Choose the Right

Your customers a variety of products at competitive prices offered by the various vendors have the right to their own choice. This right is illegal under federal law to ensure that manufacturers and sellers to fix prices or limit choices customers make an attempt to carry out unfair business practices.

Credit and Debt Collection

The federal government and state governments are aware that many Americans use credit for purchases. U.S. Debt Collection Act came into force in order to protect your customers' time to collect debts from them. This protects customers from being physically or psychologically abused and harassed them by a creditor to file a complaint, contact the Department of Consumer Affairs provides. This law is also illegal debts and financial information to others in any way, or by exposing to announce to you, give them the right to privacy.

The organization's commitment to its customers:

Widespread support for loyal customers of organizations, committed to achieving the highest standards are demanding higher and higher Suggests. This information technology (IT) argues that potentially can help to achieve this commitment, and examines some of the successful cases. However, for most organizations, the implementation of such strategies is filled with problems. Databases should be goldmines degenerate into dustbins and tears apart the organization's commitment to inter-departmental rivalry. Organizations binding commitments to customers cross departmental boundaries, and organizations to examine how to negotiate the successful use of IT to support marketing objectives draws some lessons on.

the manager's responsibilities

Employee Supervision
The first responsibility, work efficiency, punctuality and above all, customer service, including performance audit tasks supervise all employees.

Customer service
Manager takes care of customer service provided by the company, as well as other branches. Special attention, polite, and they are an excellent way to keep advising ensure the fulfillment of promises, listening to customers, such as customer service applications are also given.

Customer Interaction
Manager generally does not directly interact with the customer, but it does not exist in some special cases. If a customer is not satisfied or confused about the product or service, for example, in such...
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