Customer Service

Topics: Sales, Customer service, Customer Pages: 16 (4966 words) Published: October 3, 2013
99 Legendary Customer Service Quotes
Customer service is growing in importance as a competitive business differentiator heading into the new year. Here is a collection of 99 inspiring and useful customer service quotes to keep in mind: 1. The goal as a company is to have customer service that is not just the best but legendary. Sam Walton, Founder of Wal-Mart

2. Your most unhappy customers are your greatest source of learning. Bill Gates
3. It is not the strongest of the species that survives, nor the most intelligent, but the one most responsive to change. Charles Darwin
4. It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages. Henry Ford
5. Well done is better than well said.
Benjamin Franklin
6. Spend a lot of time talking to customers face to face. You’d be amazed how many companies don’t listen to their customers. Ross Perot
7. Kind words can be short and easy to speak, but their echos are truly endless. Mother Teresa
8. If you do build a great experience, customers tell each other about that. Word of mouth is very powerful. Jeff Bezos, CEO
9. In the end, the customer doesn’t know, or care, if you are small or large as an organisation. She or he only focuses on the garment hanging on the rail in the store. Giorgio Armani
10. The customer experience is the next competitive battleground. Jerry Gregoire, CIO, Dell Computers
11. Customer satisfaction is worthless. Customer loyalty is priceless. Jeffrey Gitomer
12. Quality in a service or product is not what you put into it. It is what the client or customer gets out of it. Peter Drucker
13. To understand the man, you must first walk a mile in his moccasin. North American Indian Proverb
14. Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong. Donald Porter, V.P. British Airways
15. Good service is good business.
Siebel Ad
16. There is a spiritual aspect to our lives – when we give we receive – when a business does something good for somebody, that somebody feels good about them! Ben Cohen, Ben & Jerry’s
17. The more you engage with customers the clearer things become and the easier it is to determine what you should be doing. John Russell, President, Harley Davidson
18. One of the deep secrets of life is that all that is really worth doing is what we do for others. Lewis Carol
19. Being on par in terms of price and quality only gets you into the game. Service wins the game. Tony Allesandra
20. You’ll never have a product or price advantage again. They can be easily duplicated, but a strong customer service culture can’t be copied. Jerry Fritz
21. Every great business is built on friendship.
JC Penney
22. If we do not lay out ourselves in the service of mankind whom should we serve? John Adams
23. Rule 1: The customer is always right. Rule 2: If the customer is ever wrong, re-read Rule 1. Stew Leonard, CEO Stew Leonard’s
24. If you’re not serving the customer, your job is to be serving someone who is. Jan Carlzon, ex-CEO SAP Group
25. If you want to lift yourself up, lift up someone else.
Booker T. Washington
26. In the world of Internet Customer Service, it’s important to remember your competitor is only one mouse click away. Doug Warner
27. Know what your customers want most and what your company does best. Focus on where those two meet. Kevin Stirtz
28. Loyal customers, they don’t just come back, they don’t simply recommend you, they insist that their friends do business with you. Chip Bell, Founder Chip Bell Group
29. Make a customer, not a sale.
Katherine Barchetti
30. If you do build a great experience, customers tell each other about that. Word of mouth is very powerful. Jeff Bezos, CEO
31. Customer service is not a department, it’s everyone’s job. Anonymous
32. Dealing with people is probably the biggest problem you face, especially if you are in business. Yes, and that is also true if you are a housewife,...
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