Customer Service

Topics: Customer service, Customer, Coffee Pages: 3 (1116 words) Published: July 23, 2013
CAFÉ GIO BAC (Northern Wind Coffee)
10 Cong Truong Quoc Te St.
Dist. 3, HCM City
Tel: 08. 3827 4769
Fax: 08. 3827 7822

On the 24th of March, we visited a small restaurant around the corner of Pham Ngoc Thach Street for the purpose of observing the quality and level of customer service this restaurant had. For the sake of adding in another couple of eyes and improving our information findings, we had a student who recently graduated in Hotel & Tourism Management and has customer service experience coming with us. After an hour or two, we had all of the information which we will use to evaluate their service on a piece of paper. Our Primary expectation:

Like with many other coffee shops, we did not expect anything fancy or out of standing. What we looked for couldn’t have been any simpler; we expect a good or decent quality service Secondary expectation:

In addition to a good quality service, a faster service was what we had also hoped for though we made it clear and kept in mind that it was not first priority.

Before the Sale:
We arrived there at about 9pm in the morning that day. First thing we went through was parking and though it wasn’t the best looking parking area but the service was satisfactory. We did not have any trouble with parking our motorbikes. All we had to do was to place our motorbikes there and go inside because the security did the rest for us.

Our next business encounter was with the staff and all we got to say is we couldn’t ask for more in the way they greeted us into their shop. The one thing that we were impressed about was that the person who welcomed us inside and led us to our table was actually the manager of the shop himself.
During the Sale:
Once we were all seated and ready to order, another staff came to us right at that instance with a genuine smile on her face and couple of menus. The attitude of the staff was great and she seemed...
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