Communication in Healthcare

Topics: Communication, Nonverbal communication, Writing Pages: 9 (2658 words) Published: September 16, 2012
Stephanie McDaniel

HHS 307 Communication in the healthcare professional

Effective vs. Ineffective communication in the healthcare setting

Galen Laprocido

June 27, 2011

Topic: Effective vs. Ineffective interpersonal communication in the healthcare setting. I. What is Communication
A. What is the importance of effective communication
B. Techniques of effective communication
C. What is the communication process
II. What is interpersonal communication
A. What is the importance of interpersonal communication
B. Techniques of interpersonal communication
C. Tips on feedback in effective communication
III. What is ineffective communication
A. What factors contribute to communication failures in healthcare B. How to improve communication in healthcare
IV. Effective vs. Ineffective interpersonal communication A. Compare effective and ineffective communication
B. A targeted approach for improved communication in healthcare C. Effective communication as a whole organization in healthcare setting V. Conclusion

Stephanie McDaniel
Effective Communication is Key in a Healthcare Environment

Within every business, an effective communication system will maintain a steady, high achieving environment. Effective communication supports positive attitudes, a happy environment, and a healthy relationship between all involved. The lack of good communication between coworkers, suppliers, and investors may lead to negative events throughout a company. Healthcare, in particular, is a diverse and extremely competitive business. Understanding that healthcare is very competitive, many medical professionals strive to communicate effectively in order to ensure satisfaction of the patients and patients’ families. Adverse events cause physical and emotional harm to patients; as well as patients’ families. Such events can create chaos, distrust, and negative feedback on the business involved. Along with the physical and emotional issues, these events may lead to harmful financial problems for the company. It is essential that healthcare professionals are able to maintain an open, effective communication plan to ensure a minimal number of such negative occurrences. Without effective communication, healthcare environments would always be prone to having medical errors and an increase in negative risks taken while providing care for a patient in need.

Communication is defined as an activity in which the conveying of meaningful information is exchanged. The process requires three essential subjects; a sender, a message, and an intended recipient. It is important to remember though, that the recipient does not have to be present or aware of the sender’s intent to communicate. Communication may occur across vast distances in time and space. Once the receiver has understood the sender, the process of communication is complete. Communication is usually verbal. However, communication can be nonverbal at times. Nonverbal communication is also known as body language. Gestures, posture, and facial expressions are all examples of nonverbal communication. This specific type of communication plays a key role in an individual’s daily life; everything from friendships, employment opportunities, and romantic relationships is affected by nonverbal communication. Nonverbal communication carries a heavy weight in the process of communication and can ultimately change the outcome of a conversation. Positive body language will lead to a more positive outcome while negative or hostile body language may lead to a more negative outcome in the process of communication. Communication allows individuals to deliver thoughts in verbal and nonverbal manners.

Being a good communicator takes time and understanding of vital qualities required to communicate effectively. An important characteristic of a good communicator is the ability to capture the attention of an audience...

References: Higgs, J. Sefton, A. Street A., McAllister, L. Hay, I. Communication in the health and social sciences. Oxford. 2005.
Leonard, M. Graham, Sand Bonacum, D (2004) The human factor in the critical importance of effective teamwork and communication in providing safe care Qual Saf Health Care (13 Suppl) p.85-90.
Minardi, HA, Riley, MJ Communication in the healthcare a still based approach. Butterworth Heinemann, Oxford. 1997
Pickering, M (1986) Communication Explorations 3 (1) p. 16-19.
Stead, K, Kumar, S. Schultz TJ et al (2009) Teams communicating through STEPPS, Med J Aust 190(11 Suppl) p.128-132.
The Joint Commission, The Joint Commission Guide to improving staff communication. Joint Commission on the Accrediation of Health Care Organizations 2005.
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